📄 Return and Refund Policy

1. Moblia aims to provide clear expectations regarding returns and refunds. We value transparency and want users to understand our conditions before making any commitments. This policy outlines when returns are accepted and how refunds are processed. It applies only to eligible services or items purchased directly from Moblia.

2. Returns must be requested within 14 days of the original purchase date. Items must be in unused, original condition and include any associated accessories or documentation. Requests made after this period may not be accepted. We reserve the right to assess the condition of any return.

3. To begin a return, please contact our team via email. Include your name, purchase details, and reason for return. We will review the request and provide instructions for next steps. Processing times may vary depending on the nature of the request.

4. Refunds are issued to the original payment method once the return is approved. Please allow up to 7 business days for the refund to appear on your statement. In some cases, additional time may be required by your financial institution. We’ll confirm the refund via email once it’s processed.

5. Not all services or digital products may qualify for a refund. For example, personalized plans or activated subscriptions may be non-refundable. We will explain any exceptions clearly before you confirm a purchase. If you're unsure, you may contact us in advance for clarification.

6. Moblia does not cover return shipping costs unless the item was delivered in error. Customers are responsible for ensuring items are returned securely and with appropriate tracking. Lost or damaged returns may not be eligible for full reimbursement. Always keep your shipping receipt.

7. If you receive an incorrect or faulty item, contact us immediately. We’ll arrange a replacement or refund at no additional cost. Please include photos if relevant to help us resolve the issue quickly. Your satisfaction is important to us.

8. If you have any questions about this policy or wish to request a return, please reach out. We’re available to help with clear guidance and support.

Contact Information:
Moblia – 2 52A St – Al Wasl – Dubai – United Arab Emirates
Phone: +97153231319
Email: [email protected]